GOOD TO KNOW
Questions for the road.
A few things to know before you choose your object.
What are these ornaments made from?
The collection includes silicone, printed birch plywood, acrylic, cotton and stainless steel. Each product page lists the materials for that design.
Do these products have a scent?
No. These are decorative hanging ornaments, not air fresheners.
Which hanging length should I choose?
Choose 15 cm or 20 cm. The hanging length is measured from the top of the hanging loop to the top of the pendant. Pendant dimensions are listed separately. Check the intended placement before choosing.
Where can I place an ornament?
Choose a location away from the driver’s view, vehicle controls and airbag areas. The ornament should not interfere with safe operation. Check that the attachment is secure before use.
Where do you ship?
Free standard shipping on all orders to the 50 United States and Washington, D.C. U.S. territories and international destinations are not currently served.
How long does delivery take?
Handling takes 1–2 business days. Transit takes 3–4 business days after dispatch. The estimated total is 4–6 business days, excluding weekends and U.S. federal holidays; this is an estimate, not a guaranteed arrival date.
When is the order cutoff?
Our order cutoff is 7:00 p.m. CST (UTC−06:00), fixed year-round and not adjusted for daylight saving time. Orders received after the cutoff, on weekends or on U.S. federal holidays enter the handling period on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays.
How much is shipping?
Standard shipping is free for all orders in our confirmed delivery area.
How do I request a return?
Request a return within 30 days of delivery. For a change of mind, items must be unused, in their original condition and original packaging. Contact support@wildoras.shop with your order number and reason before sending a return. Obtain authorization and return instructions first.
Who pays return shipping?
We pay for our errors, damaged items and defects. The customer pays for a change-of-mind return. There is no restocking fee.
When will my refund arrive?
After approval, your refund is returned automatically to the original payment account within 10 calendar days.
How can I ask about a payment or order?
Contact support@wildoras.shop with the relevant order information. Do not include full card details in your message.
Still have a question? Contact us.