WILDORAS / CUSTOMER CARE
Returns & Refunds
Straightforward support when something needs to come back.
30-day returns
Request a return within 30 days of delivery. For a change of mind, items must be unused, in their original condition and original packaging. Contact support@wildoras.shop with your order number and reason before sending a return. Obtain authorization and return instructions first.
Damaged, defective or incorrect items
Contact support@wildoras.shop with your order number and a description of the issue; photos can help us review it. The unused and original-packaging conditions for change-of-mind returns do not prevent you from reporting damage, defects or an incorrect item discovered when opening or inspecting the package. We cover return shipping for our errors, damaged items and defects. Contact us for the appropriate return arrangement.
Return shipping and fees
For a change of mind, the customer pays return shipping. For our errors, damaged items or defects, we pay return shipping. There is no restocking fee.
Authorized return address
Once authorized, returns go to 106 River St, St Francis, KS 67756, United States. Contact us before shipping so your return can be identified and handled correctly.
Refunds
After a refund is approved, funds will be returned automatically to the original payment account within 10 calendar days. If you need help locating an approved refund, contact us.